CHANGES TO OUR PRIVACY POLICY

XTRALINK reserves the right to update the Privacy Policy at any time without notice to you. We encourage you to review the Privacy Policy on a regular basis to ensure that you understand it and keep up to date with any changes. The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located at the bottom right of the web pages on this website.

WHAT IS PERSONAL INFORMATION?

Personal information refers to any information that uniquely identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:

• Name.
• Age.
• Birth data.
• Address.
• Marital status.
• Citizenship.
• Education.
• Email address, physical address, telephone number.
• Identity or passport number.
• Social media profiles.
• Race.
• Gender.
• Confidential correspondence.

WHEN WILL WE PROCESS YOUR PERSONAL INFORMATION?

We will only process your personal information if the following circumstances apply:

• The information is in the public domain.
• There is a duty to the public to disclose your personal information.
• We are obligated to do so in terms of any law, order of court, legal process or other lawful reason, or if a person legally authorised by you has consented thereto.
• You have provided your consent thereto.
• If you are a child, and a competent person (such as a parent or guardian) has consented thereto on your behalf.
• We are obligated to do so in terms of a contract we have with you.

HOW DO WE PROCESS A CHILD’S PERSONAL INFORMATION?

A child is a person who is defined as a child by the applicable legislation or a court of law. XTRALINK will only process the personal information of children if the law permits this, and in accordance with this Privacy Policy.

We will only process the personal information of children if any one or more of the following applies:

• The parent or guardian of the child has legally consented thereto.
• The child’s personal information was made public by the child, with the consent of a person who can sign legal agreements on behalf of the child.
• The processing is needed to create, use or protect a right or obligation in law.
• The processing is for research purposes and all legal conditions are me

WHAT IS YOUR PERSONAL INFORMATION USED FOR?

XTRALINK uses your personal information:

• To communicate with you, to assist you and to respond to your requests for information.
• To facilitate, manage, maintain and enhance your relationship with us.
• To improve your experience with us.
• For promotions and competitions we, our business partners, charities, agents, vendors, advertisers and/or suppliers may run from time to time.
• To provide you with our products and services and to market our products and services to you, as well as those of our business partners, charities, agents, vendors, advertisers, suppliers and/or marketing agents where the information is necessary for them to evaluate and enhance the offering provided to you.
• To obtain feedback from you.
• To comply with legislative, regulatory and compliance requirements.
• To conduct research. We may provide general information to 3rd parties which does not contain the personal information of users such as names, addresses and telephone numbers, and which is intended solely for the compilation of statistical, demographic and/or other information.
• To develop and test new products and/or services that we may provide to you from time to time.
• To make improvements and test those improvements to existing products and services we provide.
• To enable us to deliver products, promotional material, information and/or documentation to you.
• For security purposes.
• To verify your identity and/or any publicly available statutory information you have provided to us.
• To enable us to check the accuracy of your personal information.
• To enable you to participate in social, charitable and community events that we may organise or facilitate from time to time.
• For any other related purposes.

We will use your personal information to market our products and services to you. We mostly use digital channels to do so, such as through our website, WhatsApp, email and SMS. We may also use post or telephonic communication for marketing purposes.

If you are not an existing customer of XTRALINK , we will only market to you with your consent. Whether an existing customer or not, you always have the right to “opt out” in which case we will stop sending marketing communications to you.

HOW DO WE OBTAIN YOUR INFORMATION?

We collect information about you:

• Directly from you.
• Based on your use of our products, services and our distribution and communication channels (such as our websites, telephone calls, automated voice messaging (AVM), email, WhatsApp etc.);
• Based on how you engage or interact with us, such as on social media, websites, AVM, email, WhatsApp and telephone calls, and surveys.
• From public sources (such as newspapers, social media and websites).
• From 3rd parties we interact with for the purposes of conducting our business (such as business partners, joint venture partners, vendors, suppliers, charities, your spouse, people you have authorised to share your personal information, or marketing list providers). If required by law, we will always request your consent before collecting personal information about you from third parties.

WHAT ARE COOKIES AND HOW DO WE USE THEM?

We may also use technologies, such as cookies, to collect information about the pages you view, the links you click and other actions you take on our websites and services. A cookie is a small piece of data (a text file) that is automatically placed on your computer or device by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.

Cookies contain information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, such as the computer or smart phone. The cookie will enable us to know that you have visited the website or application before and will identify you.

Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if preferred.

By using our websites or applications you are deemed to have agreed and consented that cookies may be forwarded from the relevant website or application to your computer and/or device.

HOW DO WE STORE, RETAIN AND DESTROY YOU DATA?

XTRALINK handles personal information strictly in accordance with the applicable South African legislation. While security can never be guaranteed, XTRALINK takes all reasonable steps to protect and ensure the integrity, security and confidentiality of your personal information.

XTRALINK may store your personal information physically and/or digitally.

The security measures we have in place to protect your personal information include:

• Physical and electronic access controls and security.
• Monitoring of our systems (access and use).
• Transfer of data via secure channels to authorised parties.
• Secure storage of data and records.
• Safe deletion and destruction of records.

We will keep your personal information for as long as:

• We are legally required to do so.
• We are contractually required to do so (such as, for proof of service).
• We require it for business purposes and for the purposes outlined in this Privacy Policy.
• You have consented to us keeping it.

YOU HAVE A RIGHT TO BE FORGOTTEN

XTRALINK believes in the principal that an individual has the right to control their identity as well as how their personal information is used, stored and distributed. An individual wishing to have us erase any information stored on our systems should contact us on info@xtralinksa.co.za. However, deletion of any data is subject to legislation, contractual agreements and the concept of treating customers fairly.

CONTACT US

Questions, comments and requests regarding this Privacy Policy can be addressed to info@xtralinksa.co.za.